Common FAQ
When will I receive my delivery?
In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery postal code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.
When placing your order, we consider these factors when calculating the Estimated Delivery Date :
Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 1 day and some may take up to 5 days.
Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.
How to prepare for your delivery?
Singapore Post has been contracted to perform the delivery service to one valid location at the delivery address. If the delivery cannot be made to this valid location, the transporters will keep the delivery and leave a note for self collection at the Post Office.
Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise. This agreement is with you and Emit Online Store. Neither Emit Online Store nor Sing Post that has been contracted by Emit Online Store to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at 6746 8787 within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our;return policy.
FAQ - Exchange
After using a product, I find that it's not what I want. Can I return it?
We do not accept returns once the product has been opened and used.
The product is damaged. Can I exchange it?
You can exchange the product if the product is already damaged when delivered to you. We will bear the delivery cost and replace with a new product. In the event that the damaged item is no longer available, we will advice you to replace with another product.
I broke the goods but I've never used it. Can I return it?
We will only accept exchange if the goods are already broken when it reaches you. We do not accept exchange or return otherwise.
I do not need an item anymore, can I return it and get a refund?
Item(s) are non-refundable once sold. We will allow exchanges according to the exchange policies.