Shipping & Delivery

Shipping & Delivery

Singapore Post has been contracted to perform your delivery service. In order to ensure that your delivery is successful, your participation is needed. Below are answers to commonly asked questions about SingPost deliveries: We deliver via local courier to Singapore addresses. We do not deliver to P.O. Box address, Jurong Island, Changi Airport, army camps, places whereby require security clearances.(We do not deliver to addresses outside Singapore's mainland such as Sentosa, Pulau Ubin, Sentosa Cove etc.)

When will I receive my delivery?
 In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery postal code. Our system calculates this estimated date considering the total amount of time to process your order including: packaging, transit time to the delivery provider, and transit time to the delivery address.

When placing your order, we consider these factors when calculating the Estimated Delivery Date :

Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 – 2 days however, some orders may ship within as few as 1 day and some may take up to 5 days.

Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier.

How to prepare for your delivery?
Singapore Post has been contracted to perform the delivery service to one valid location at the delivery address. If the delivery cannot be made to this valid location, the transporters will keep the delivery and leave a note for self collection at the Post Office. 

Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise. This agreement is with you and Emit Online Store. Neither Emit Online Store nor Sing Post that has been contracted by Emit Online Store to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

What am I responsible for upon delivery?
Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at 6746 8787 within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our;return policy.

Privacy & Security

Emit Online Store is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, and the information. This policy applies only to customers in Singapore.

Returns & Replacements

If you change your mind after making a purchase, just bring the product back to your local store at 3021 Ubi Ave 2 #04-165 for a store credit  All we ask is that you bring/send your receipt and return it in its original packaging. Please note that we may request for you to email/ send pictures of damaged or defective merchandise. Please note that no cash refund will be entertained.

Ordering

For local sales in Singapore, a flat fee of S$18 will be charged to a single delivery address. Free delivery for orders above $250. When you register or Login, and "Check out" your order , you will receive an email with your tracking Number that will enable you to view & track your order online - please verify the information before calling customer service.

Payment, Pricing & Promotions

We Accept Payment via Major Credit Cards – Visa, Mastercard and Paypal. Our pricing are all listed in Singapore Dollars Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors. Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.

Viewing Orders

You can view your current orders and your history under "My Account". Here you have access to all of your recent orders, account information, address book and more. You can click on each individual order to view the details and even click on "reorder" to quickly checkout with the previously purchased items.

Updating Account Information

Within "My Account", you may update your personal information by clicking on the corresponding "edit" link under each module.